Privacy policy

PRIVACY POLICY

This Privacy Policy explains how St Neots Gifts & Toys collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact us.

By using our website stneotsgiftsandtoys.co.uk, you agree to the terms of this Privacy Policy.

1. Who We Are

This website is operated by St Neots Gifts & Toys.

Website: stneotsgiftsandtoys.co.uk
Email: contact@stneotsgiftsandtoys.co.uk
Telephone: +44 73 0736 8259
Address: 38 Huntingdon St, St. Neots PE19 1BB, United Kingdom

2. Information We Collect

We may collect personal information that you provide directly to us when you:

  • Place an order on our website.
  • Create an account or use checkout.
  • Contact us by email, phone, or contact form.
  • Subscribe to marketing communications, where available.
  • Request support, returns, refunds, or delivery updates.

The information we may collect includes:

  • Name.
  • Email address.
  • Phone number.
  • Billing and shipping address.
  • Order details and purchase history.
  • Payment confirmation details.
  • Messages or enquiries you send to us.

3. Payment Information

Payments are processed securely through third-party payment providers. We do not store full card details on our website. Payment providers may process your payment information in accordance with their own privacy and security policies.

4. Usage Data

When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device type, pages visited, time spent on the website, referral source, and other technical information.

This information helps us understand how customers use our website, improve website performance, prevent fraud, and maintain security.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, support checkout functionality, analyse website performance, and help us provide relevant content.

You can adjust your browser settings to refuse or delete cookies. However, some parts of the website may not work properly if cookies are disabled.

6. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfil your orders.
  • To arrange delivery and provide tracking information where available.
  • To contact you about your order, enquiry, return, or refund.
  • To provide customer support.
  • To improve our website, products, and services.
  • To prevent fraud, misuse, or security issues.
  • To comply with legal, tax, accounting, and regulatory obligations.
  • To send marketing messages only where permitted or where you have opted in.

7. Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business and provide our services. These may include:

  • Payment processors.
  • Shipping and courier companies.
  • Website hosting and ecommerce service providers.
  • Customer support and communication tools.
  • Analytics and security service providers.
  • Professional advisers, legal authorities, or regulators where required by law.

We only share information where necessary and appropriate for the purpose of providing our services, processing orders, maintaining security, or meeting legal obligations.

8. Marketing Communications

If you subscribe to marketing emails, we may send you updates about products, offers, or store news. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us at contact@stneotsgiftsandtoys.co.uk.

9. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, fraud prevention, and dispute resolution.

When information is no longer needed, we will delete it or keep it in a secure and limited form where required by law.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, where applicable.
  • Object to or restrict certain processing of your information.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your personal information in a portable format, where applicable.

To make a privacy request, please contact us at contact@stneotsgiftsandtoys.co.uk.

11. Security of Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website is intended for general shopping use and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate consent.

If you believe that a child has provided us with personal information, please contact us so we can review and remove the information where appropriate.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our website after any changes are posted means that you accept the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

St Neots Gifts & Toys
Address: 38 Huntingdon St, St. Neots PE19 1BB, United Kingdom
Telephone: +44 73 0736 8259
Email: contact@stneotsgiftsandtoys.co.uk

Last Updated

July 2026